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Returns Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@unwindhaven.com with your order number and we will provide detailed instructions on how to process the return.

Please note, that you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at support@unwindhaven.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

 

Important Information Regarding Golden Designs Returns

Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery. 

Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage. 

All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy. 

Shipping, Handling and Restocking Fees All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller 

Fee Chart: 

1) New. Must be original packaging. Never opened. 

  •     Return inbound charge (120% of outbound amount)


2) New. Must be original packaging. Opened, assembled, never used. 

  •     Return inbound charge (120% of outbound amount)
  •     20% restocking fee.

3) Opened, assembled, and used. 

  •      No return accepted. 

     

    Important Information Regarding Dundalk LeisureCraft Returns

    Dundalk LeisureCraft's stated return policy is: We do not accept returns


    a. It is very expensive to return products back across the border
    2) If a product must be returned to the factory, the following will apply:
    a. 20% Restocking fee
    b. Customer will be responsible for shipping costs to the factory
    c. Products must be returned in their original packaging and condition
    d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund

     

    Damages

    If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@unwindhaven.com on the day of delivery.

    Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

    We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

     

    Specific Information For Dundalk Damaged Orders

     If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).

    Immediately, contact us or Dundalk, so we can contact the shipper. 

    1. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.

     

    Specific Information For Golden Designs Damaged Orders

    Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage. 

    Please indicate any minor scratches, indentations, or scuff marks to the outside of the boxes on the delivery receipt. 

    You do not need to open the boxes to inspect the sauna.

    Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts. 

     

     

    Cancellations

    If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

    Cancellations received before shipment will receive a full refund.

    Orders cancelled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

     

    Other Return Policy Notes:

    • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
    • Products that are specified as certified pre-owned or used are ineligible for a return
    • Unwind Haven only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time-use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.