- Why Buy From Us
Shipping is FREE on all orders $500 or more to customers within the continental United States.
Orders to Alaska or Hawaii will require you to submit a request to
Want to know about our Returns Policy? Read more here.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for shipment we will process the charges and get to work preparing your order for shipment.
Please be aware that current processing times for new orders can take anywhere from two to five business days. Rest assured we will process your order as soon as possible for your convenience.
If your order is in stock and we process the charges to your credit card, most products will ship within three to seven business days from the date of your order.
*This does not apply to Dundalk LeisureCraft products as they are made to order and require longer lead times.
Current lead times for these can range anywhere from 2 to 8 weeks.
Each product page will showcase the most up to date time estimates that we receive for our Dundalk LeisureCraft products.
Please also note that potential delays with production are beyond our control and we will do our best to update you with new relevant information as your products prepare for shipment.
We will send you shipping confirmation with tracking within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Important Information For Dundalk LeisureCraft Shipments
The Trucking Company Responsibilities
The trucking company will call you or whomever is receiving the delivery by the number provided upon checkout or an alternate phone number if requested.
The trucking company will deliver your sauna to the end of the driveway or curbside. The trucking company is not responsible for unloading the sauna.
The trucking company is not going to back their truck into your driveway.
Most times the trucking company will deliver with an 18 wheel truck.
Please determine whether or not this size of truck would fit on your road and or in your neighborhood.
The customer or whomever is accepting delivery will need to return phone calls to the trucking company in a timely manner in order to arrange for delivery.
The customer or whomever is accepting delivery will need to determine how the sauna is going to be unloaded from the truck.
Crates will vary from 6 to 14 feet long.
Crates will vary from 800 to 1600 pounds depending on the size of sauna.
If the sauna crate is less than 92" (7 Feet) the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.
If the sauna crate is more than 92", there will not be a lift gate to unload the sauna crate and the person accepting delivery will need to decide how they are going to get the crate off the truck.
Here are a few methods for unloading the truck:
- Use a forklift or other mechanical piece of equipment
When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.
- Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
- Use a trailer and pick up the crate at the delivery terminal
- Have a crew of helpers to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck
All relevant information will be provided on our product pages, as well as in the emails you receive upon ordering.
A request to change the shipping address prior to the order leaving the factory will be free of charge, however,
A request to change the shipping address after the order has shipped and left the factory will result in a $250 charge for this service.
Dundalk Leisurecraft does not accept returns.
Please view our returns policy for more information on Dundalk Returns.
Important Information For Golden Designs Shipments
For orders in stock, they will typically ship out of the warehouse within 5 business days from the date of purchase.
Shipping to the west coast will typically take 3-5 business days.
Shipping to the mid-west will typically take 10-12 business days.
Shipping to the east coast will typically take 14-16 business days.
The freight carrier should contact you 24 to 48 hours prior to delivery to set a delivery day and time.
They will deliver Monday-Friday with a 4 hour open window.
They will not deliver without confirming an appointment first.
If the trucking company is R+L Carriers, they will deliver without an appointment.
They will notify the morning of delivery via email and text.
All saunas are delivered on a 53 foot semi truck with a single driver, who will unload the pallet to your curbside or driveway only.
Any delivery questions or issues (remote areas, long driveways, large and low hanging trees, apartment complexes, stairs etc.) should be addressed with us prior to shipping the sauna.
Please view our returns policy for more information on Golden Designs Returns.
Shipping times are only approximate and can change depending on environmental conditions, transit issues, and carriers availability.
Last minute appointments can occur which are out of our control as the delivery process is managed by the carriers.
For any questions related to shipping,
please contact us at firstname.lastname@example.org
Please be aware that at this current time, international shipping is unavailable. We are sorry for the inconvenience this may cause and are doing all we can to soon ship internationally. To stay up to date, view our social pages where we will announce future availability, join our mailing list or email us at email@example.com for an inquiry.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged,
please send photos to firstname.lastname@example.org,
Specific Information For Dundalk Damaged Orders
Dundalk Leisurecraft does not accept returns.
If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).
Immediately, contact us or Dundalk, so we can contact the shipper.
- Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.
Please view our returns policy for more information regarding Dundalk LeisureCraft returns.
Specific Information For Golden Designs Damaged Orders
Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage.
Please indicate any minor scratches, indentations, or scuff marks to the outside of the boxes on the delivery receipt.
You do not need to open the boxes to inspect the sauna.
Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts.
Please view our returns policy for additional information regarding Golden Designs returns.
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Unwind Haven.
- Free Shipping USA wide. No extra charges.
- Price Match Guarantee. Best prices online guaranteed.
- 30 Day Easy Returns. Not happy with your product, we'll take it back no questions asked.
- Great Service. We pride ourselves on the best service, anywhere.
- Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.
We believe it should be that simple, so we've worked hard to make sure it is!