Dundalk Comfort Back Rest

Shipping is FREE on all orders of $500 or more to customers within the continental United States.

Orders to Alaska or Hawaii will require you to submit a request to 

support@unwindhaven.com 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for shipment we will process the charges and get to work preparing your order for shipment. 

Please be aware that current processing times for new orders can take anywhere from two to five business days. Rest assured we will process your order as soon as possible for your convenience.

Order Shipment:

If your order is in stock and we process the charges to your credit card, most products will ship within three to seven business days from the date of your order.  

Dundalk LeisureCraft products are typically made to order and require longer lead times.

Current lead times for these can range anywhere from 2 to 8 weeks.

Each product page will showcase the most up-to-date time estimates that we receive for our Dundalk LeisureCraft products.

Please also note that potential delays with production are beyond our control and we will do our best to update you with new relevant information as your products prepare for shipment.  

We will send you a shipping confirmation with tracking within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

Important Information For Dundalk LeisureCraft Shipments

The Trucking Company Responsibilities

The trucking company will call you or whoever is receiving the delivery by the number provided upon checkout or an alternate phone number if requested. 

The trucking company will deliver your sauna to the end of the driveway or curbside. The trucking company is not responsible for unloading the sauna.

The trucking company is not going to back their truck into your driveway.

Most times the trucking company will deliver with an 18-wheel truck.

Please determine whether or not this type of truck would fit on your road and or in your neighborhood. 

Customer Responsibilities 

The customer or whoever is accepting delivery will need to return phone calls to the trucking company in a timely manner in order to arrange for delivery. 

The customer or whoever is accepting delivery will need to determine how the sauna is going to be unloaded from the truck.

Crates will vary from 6 to 14 feet long. 

Crates will vary from 800 to 2200 pounds depending on the size of the sauna. 

If the sauna crate is less than 92" (7 Feet) the trucking company may have a lift gate on the back of the truck which can be used to assist in getting the sauna off the truck. 

If the sauna crate is more than 92", there will not be a lift gate to unload the sauna crate and the person accepting delivery will need to decide how they are going to get the crate off the truck.  

Here are a few methods for unloading the truck:

• Use a forklift or other mechanical piece of equipment            

            When using a forklift, they must be picked up from the end of the crate and forklift extensions are required.  

• Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to  your home  
• Use a trailer and pick up the crate at the delivery terminal
• Have a crew of helpers to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck 

All relevant information will be provided on our product pages, as well as in the emails you receive upon ordering.

A request to change the shipping address prior to the order leaving the factory will be free of charge, however,

A request to change the shipping address after the order has shipped and left the factory will result in a $250 charge for this service. 

Important Information For Golden Designs Shipments

For orders in stock, they will typically ship out of the warehouse within 5 business days from the date of purchase. 

Shipping to the west coast will typically take 3-5 business days.

Shipping to the mid-west will typically take 10-12 business days.

Shipping to the east coast will typically take 14-16 business days. 

The freight carrier should contact you 24 to 48 hours prior to delivery to set a delivery day and time.

They will deliver Monday-Friday with a 4-hour open window. 

They will not deliver without confirming an appointment first.

If the trucking company is R+L Carriers, they will deliver without an appointment.

They will notify the morning of delivery via email and text. 

 All saunas are delivered on a 53-foot semi truck with a single driver, who will unload the pallet to your curbside or driveway only. 

Any delivery questions or issues (remote areas, long driveways, large and low-hanging trees, apartment complexes, stairs, etc.) should be addressed with us prior to shipping the sauna.

Additional Information

Shipping times are only approximate and can change depending on environmental conditions, transit issues, and carrier availability.

Last-minute appointments can occur which are out of our control as the delivery process is managed by the carriers. 

For any questions related to shipping,

please contact us at support@unwindhaven.com 

International Orders:

Please be aware that at this current time, international shipping is unavailable. We are sorry for the inconvenience this may cause and are doing all we can to soon ship internationally. To stay up to date, view our social pages where we will announce future availability, join our mailing list or email us at support@unwindhaven.com  for an inquiry. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrive damaged,

please send photos to support@unwindhaven.com,

Specific Information For Dundalk Damaged Orders

We will send you damaged parts free of charge. 

 If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).

Immediately, contact us or Dundalk, so we can contact the shipper. 

1. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.

Specific Information For Golden Designs Damaged Orders

Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage. 

Please indicate any minor scratches, indentations, or scuff marks on the outside of the boxes on the delivery receipt. 

You do not need to open the boxes to inspect the sauna.

Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts. 

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item within 30 days after receipt of your order, please email us at support@unwindhaven.com with your order number and we will provide detailed instructions on how to process the return.

Please note, that you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at support@unwindhaven.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

All canceled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) return shipping cost

If the item has been opened, assembled, and used. 

•      No return accepted. 

Important Information Regarding Dundalk LeisureCraft Returns

We will first try to send you any necessary parts free of charge. 

It is very expensive to return products back across the border

 If a product must be returned to the factory, the following will apply:

a. 20% Restocking fee
b. The customer will be responsible for shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@unwindhaven.com on the day of delivery.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Specific Information For Dundalk Damaged Orders

 If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).

Immediately, contact us or Dundalk, so we can contact the shipper. 

1. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.

Specific Information For Golden Designs Damaged Orders

Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage. 

Please indicate any minor scratches, indentations, or scuff marks to the outside of the boxes on the delivery receipt. 

You do not need to open the boxes to inspect the sauna.

Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts. 

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

• If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
• Products that are specified as certified pre-owned or used are ineligible for a return
• Unwind Haven only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time-use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

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What happens if I make a return?

If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.

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