

- Description
- Why Buy From Us
- Shipping
- Returns
- Financing
We understand that you have many options when it comes to shopping for saunas and wellness products online, and we appreciate your interest in Unwind Haven. Here are some reasons why we believe that shopping with us is the best choice for you:
- Free Shipping for orders $500 or more: At Unwind Haven, we recognize that purchasing a high end wellness product is a significant investment in your well-being, and we want to make it as easy and affordable for you as possible. That's why we offer free shipping for all orders of $500 or more to all customers in the contiguous United States. This way, you can get the most out of your purchase without worrying about shipping costs.
- Price Match Assurance: We believe in providing our customers with the best products at the best prices. Our team monitors our products' prices daily to ensure that you are getting the best deal possible. If you find a better price for any of our products elsewhere, simply let us know, and we will match it. Our Guarantee ensures that you get the best value for your investment. Click here for more details
- No Sales Tax For Most States: In addition to our competitive prices, we offer sales tax exemptions for nearly every state, except for CA and WY. This means that you can save even more on your purchase with us, making our prices even more affordable.
- Safe and Secure Checkout Experience: We take the security of your personal and payment information very seriously. That's why we use AES-256 encryption to ensure that your payment details are secure and protected. You can shop with confidence, knowing that your information is safe with us.
- Shop Now, Pay Later: We understand that purchasing wellness items can be a significant expense, and we want to make it as easy and flexible for you as possible. That's why we've partnered with Klarna to offer easy monthly financing, split payments, or buy now and pay your balance in 30 days. We offer flexible payment options to suit any budget and circumstance. Click here for more details
Loyalty and Rewards: Get excited about our loyalty and rewards program! With every purchase, you'll earn points or rewards that you can redeem for discounts, free products, and other awesome perks. Plus, the more you shop with us, the more rewards you'll earn. It's our way of saying thank you for your continued support and loyalty. So not only will you get more bang for your buck, but you'll also feel appreciated and valued as a customer. Join now and start reaping the benefits of our amazing loyalty and rewards program! Click here for more details
- Excellent and Reliable Service: At Unwind Haven, we take great pride in providing our customers with the best service and support. From the moment you place your order until you receive your purchase, you can expect consistent communication and support throughout the process. Our team is here to answer any questions or concerns you may have, ensuring your complete satisfaction. View our help center
Official Authorized Dealer: As an official authorized dealer for all the products we sell, we work closely with each brand to provide you with industry-standard products that are sure to aid you on your wellness journey. All items we showcase are covered by the manufacturer's warranty, giving you peace of mind that you are getting a high-quality product that is backed by the manufacturer.
- Government and Military Discounts: To show our appreciation for your service, we've partnered with GovX to offer a discount on our store. Codes are valid for saunas, showers, tiki bars, and more! Our discount is available to current and former U.S. military, military spouses and dependents, first responders including law enforcement, fire, and EMS, federal, state, and local government employees, and teachers (K-12 and University teachers/staff). This way, we ensure that our customers get access to the best deals possible. Click here for more details
Volume Discounts: If you are interested in purchasing saunas or other products in bulk, we offer volume discounts to help you save even more. Simply reach out to us at support@unwindhaven.com with your inquiry, and we would be happy to provide you with a customized offer.
At Unwind Haven, we've worked hard to create an unparalleled shopping experience for our customers. We believe that our commitment to providing high-quality products, excellent service, and competitive prices sets us apart from the competition. Shop with us today and experience the difference for yourself.
Shipping is FREE on all orders of $500 or more to customers within the continental United States.
Orders to Alaska or Hawaii will require you to submit a request to
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for shipment we will process the charges and get to work preparing your order for shipment.
Please be aware that current processing times for new orders can take anywhere from two to five business days. Rest assured we will process your order as soon as possible for your convenience.
Order Shipment:
If your order is in stock and we process the charges to your credit card, most products will ship within three to seven business days from the date of your order.
Dundalk LeisureCraft products are typically made to order and require longer lead times.
Current lead times for these can range anywhere from 2 to 8 weeks.
Each product page will showcase the most up-to-date time estimates that we receive for our Dundalk LeisureCraft products.
Please also note that potential delays with production are beyond our control and we will do our best to update you with new relevant information as your products prepare for shipment.
We will send you a shipping confirmation with tracking within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Important Information For Dundalk LeisureCraft Shipments
The Trucking Company Responsibilities
The trucking company will call you or whoever is receiving the delivery by the number provided upon checkout or an alternate phone number if requested.
The trucking company will deliver your sauna to the end of the driveway or curbside. The trucking company is not responsible for unloading the sauna.
The trucking company is not going to back their truck into your driveway.
Most times the trucking company will deliver with an 18-wheel truck.
Please determine whether or not this type of truck would fit on your road and or in your neighborhood.
Customer Responsibilities
The customer or whoever is accepting delivery will need to return phone calls to the trucking company in a timely manner in order to arrange for delivery.
The customer or whoever is accepting delivery will need to determine how the sauna is going to be unloaded from the truck.
Crates will vary from 6 to 14 feet long.
Crates will vary from 800 to 2200 pounds depending on the size of the sauna.
If the sauna crate is less than 92" (7 Feet) the trucking company may have a lift gate on the back of the truck which can be used to assist in getting the sauna off the truck.
If the sauna crate is more than 92", there will not be a lift gate to unload the sauna crate and the person accepting delivery will need to decide how they are going to get the crate off the truck.
Here are a few methods for unloading the truck:
- Use a forklift or other mechanical piece of equipment
When using a forklift, they must be picked up from the end of the crate and forklift extensions are required.
- Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
- Use a trailer and pick up the crate at the delivery terminal
- Have a crew of helpers to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck
All relevant information will be provided on our product pages, as well as in the emails you receive upon ordering.
A request to change the shipping address prior to the order leaving the factory will be free of charge, however,
A request to change the shipping address after the order has shipped and left the factory will result in a $250 charge for this service.
Important Information For Golden Designs Shipments
For orders in stock, they will typically ship out of the warehouse within 5 business days from the date of purchase.
Shipping to the west coast will typically take 3-5 business days.
Shipping to the mid-west will typically take 10-12 business days.
Shipping to the east coast will typically take 14-16 business days.
The freight carrier should contact you 24 to 48 hours prior to delivery to set a delivery day and time.
They will deliver Monday-Friday with a 4-hour open window.
They will not deliver without confirming an appointment first.
If the trucking company is R+L Carriers, they will deliver without an appointment.
They will notify the morning of delivery via email and text.
All saunas are delivered on a 53-foot semi truck with a single driver, who will unload the pallet to your curbside or driveway only.
Any delivery questions or issues (remote areas, long driveways, large and low-hanging trees, apartment complexes, stairs, etc.) should be addressed with us prior to shipping the sauna.
Additional Information
Shipping times are only approximate and can change depending on environmental conditions, transit issues, and carrier availability.
Last-minute appointments can occur which are out of our control as the delivery process is managed by the carriers.
For any questions related to shipping,
please contact us at support@unwindhaven.com
International Orders:
Please be aware that at this current time, international shipping is unavailable. We are sorry for the inconvenience this may cause and are doing all we can to soon ship internationally. To stay up to date, view our social pages where we will announce future availability, join our mailing list or email us at support@unwindhaven.com for an inquiry.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged,
please send photos to support@unwindhaven.com,
Specific Information For Dundalk Damaged Orders
We will send you damaged parts free of charge.
If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).
Immediately, contact us or Dundalk, so we can contact the shipper.
- Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.
Specific Information For Golden Designs Damaged Orders
Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage.
Please indicate any minor scratches, indentations, or scuff marks on the outside of the boxes on the delivery receipt.
You do not need to open the boxes to inspect the sauna.
Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts.
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item within 30 days after receipt of your order, please email us at support@unwindhaven.com with your order number and we will provide detailed instructions on how to process the return.
Please note, that you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at support@unwindhaven.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
All canceled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) return shipping cost
If the item has been opened, assembled, and used.
- No return accepted.
Important Information Regarding Dundalk LeisureCraft Returns
We will first try to send you any necessary parts free of charge.
It is very expensive to return products back across the border
If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. The customer will be responsible for shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@unwindhaven.com on the day of delivery.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Specific Information For Dundalk Damaged Orders
If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).
Immediately, contact us or Dundalk, so we can contact the shipper.
- Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.
Specific Information For Golden Designs Damaged Orders
Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage.
Please indicate any minor scratches, indentations, or scuff marks to the outside of the boxes on the delivery receipt.
You do not need to open the boxes to inspect the sauna.
Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Unwind Haven only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time-use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
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