Dynamic Bilbao 3-person Ultra Low EMF FAR Infrared Sauna | DYN-5830-01

Limited Lifetime Warranty 

5 Year Limited Warranty:

Golden Designs, Inc. under the Dynamic brand name warranties the wood, structure, heating elements, and electronics against defects in material and workmanship for a period of 1 to 5 years from the original date of purchase. 

This sauna is for INDOOR use only. Placing your sauna outdoors will VOID this warranty. Any damage due to exposure to outdoor elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty. Any damages as a result of modifications made to the sauna or its components will void this warranty. 

Extent of Warranty: This limited warranty applies to products manufactured or distributed by Golden Designs, Inc. under the Dynamic brand name, delivered in the continental United States or Canada and extends to the original purchaser at the installation only. This warranty becomes valid at time of purchase and terminates either by specified time frame listed above, owner transfer, or relocation. Your sales receipt showing the date of purchase of the product is your proof of purchase. Warranty is not transferable.

Manufacturer Warranty

All Golden Designs, Inc. products are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at the time of delivery. The appliance warranty is extended through the manufacturer for the product including, but not limited to: stereos, CD/DVD players, etc. All exchanged parts and products replaced under this warranty will become the property of Golden Designs, Inc. Golden Designs, Inc. reserves the right to change manufactures of any part to cover any existing warranty. Any parts determined to be defective must be returned to Golden Designs, Inc. to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition you are responsible for insuring any parts shipped or returned. You must present Golden Designs, Inc. with proof of purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Products on which the serial number has been defaced or removed is not eligible for warranty service. This warranty covers parts, but does not cover labor. 

Warranty Limitations 

This warranty does not apply if the unit has been subject to full commercial use, negligence, alteration, modification, misuse, abuse, repairs by non-Golden Designs, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Golden Designs, Inc. invalidating this warranty including but are not limited to: 

• Use of lacquer or paints
• Sauna and other Golden Designs, Inc. products accessories placed on non approved surfaces
• Outdoor applications
• Normal wear and tear or weathering 
• Use of product not in accordance with instructions
• Worn out receptacle 

Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Note: Since the wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment. 

Disclaimers

Golden Designs, Inc. shall not be liable for loss of use of sauna or other Golden Designs, Inc. products or other secondary or incidental or consequential costs, expense or damages - which may include the removal of permanent deck or other custom fixtures or the necessity for crane removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Golden Designs, Inc. or any of its representatives be held liable for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.

Legal Remedies 

This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state. 

Customer Service

For customer service, contact your authorized dealer. If you need additional information or assistance, please email Golden Designs, Inc. at info@goldendesignsinc.com or call (909) 212-5555 

*Limited Lifetime Warranty of Sauna Products is 5 years on heating elements and electronics from the date of purchase. The radio and wood structure have a 1 year limited warranty.

Shipping is FREE on all orders of $500 or more to customers within the continental United States.

Orders to Alaska or Hawaii will require you to submit a request to 

support@unwindhaven.com 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for shipment we will process the charges and get to work preparing your order for shipment. 

Please be aware that current processing times for new orders can take anywhere from two to five business days. Rest assured we will process your order as soon as possible for your convenience.

Order Shipment:

If your order is in stock and we process the charges to your credit card, most products will ship within three to seven business days from the date of your order.  

Dundalk LeisureCraft products are typically made to order and require longer lead times.

Current lead times for these can range anywhere from 2 to 8 weeks.

Each product page will showcase the most up-to-date time estimates that we receive for our Dundalk LeisureCraft products.

Please also note that potential delays with production are beyond our control and we will do our best to update you with new relevant information as your products prepare for shipment.  

We will send you a shipping confirmation with tracking within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

Important Information For Dundalk LeisureCraft Shipments

The Trucking Company Responsibilities

The trucking company will call you or whoever is receiving the delivery by the number provided upon checkout or an alternate phone number if requested. 

The trucking company will deliver your sauna to the end of the driveway or curbside. The trucking company is not responsible for unloading the sauna.

The trucking company is not going to back their truck into your driveway.

Most times the trucking company will deliver with an 18-wheel truck.

Please determine whether or not this type of truck would fit on your road and or in your neighborhood. 

Customer Responsibilities 

The customer or whoever is accepting delivery will need to return phone calls to the trucking company in a timely manner in order to arrange for delivery. 

The customer or whoever is accepting delivery will need to determine how the sauna is going to be unloaded from the truck.

Crates will vary from 6 to 14 feet long. 

Crates will vary from 800 to 2200 pounds depending on the size of the sauna. 

If the sauna crate is less than 92" (7 Feet) the trucking company may have a lift gate on the back of the truck which can be used to assist in getting the sauna off the truck. 

If the sauna crate is more than 92", there will not be a lift gate to unload the sauna crate and the person accepting delivery will need to decide how they are going to get the crate off the truck.  

Here are a few methods for unloading the truck:

• Use a forklift or other mechanical piece of equipment            

            When using a forklift, they must be picked up from the end of the crate and forklift extensions are required.  

• Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to  your home  
• Use a trailer and pick up the crate at the delivery terminal
• Have a crew of helpers to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck 

All relevant information will be provided on our product pages, as well as in the emails you receive upon ordering.

A request to change the shipping address prior to the order leaving the factory will be free of charge, however,

A request to change the shipping address after the order has shipped and left the factory will result in a $250 charge for this service. 

Important Information For Golden Designs Shipments

For orders in stock, they will typically ship out of the warehouse within 5 business days from the date of purchase. 

Shipping to the west coast will typically take 3-5 business days.

Shipping to the mid-west will typically take 10-12 business days.

Shipping to the east coast will typically take 14-16 business days. 

The freight carrier should contact you 24 to 48 hours prior to delivery to set a delivery day and time.

They will deliver Monday-Friday with a 4-hour open window. 

They will not deliver without confirming an appointment first.

If the trucking company is R+L Carriers, they will deliver without an appointment.

They will notify the morning of delivery via email and text. 

 All saunas are delivered on a 53-foot semi truck with a single driver, who will unload the pallet to your curbside or driveway only. 

Any delivery questions or issues (remote areas, long driveways, large and low-hanging trees, apartment complexes, stairs, etc.) should be addressed with us prior to shipping the sauna.

Additional Information

Shipping times are only approximate and can change depending on environmental conditions, transit issues, and carrier availability.

Last-minute appointments can occur which are out of our control as the delivery process is managed by the carriers. 

For any questions related to shipping,

please contact us at support@unwindhaven.com 

International Orders:

Please be aware that at this current time, international shipping is unavailable. We are sorry for the inconvenience this may cause and are doing all we can to soon ship internationally. To stay up to date, view our social pages where we will announce future availability, join our mailing list or email us at support@unwindhaven.com  for an inquiry. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrive damaged,

please send photos to support@unwindhaven.com,

Specific Information For Dundalk Damaged Orders

We will send you damaged parts free of charge. 

 If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).

Immediately, contact us or Dundalk, so we can contact the shipper. 

1. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.

Specific Information For Golden Designs Damaged Orders

Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage. 

Please indicate any minor scratches, indentations, or scuff marks on the outside of the boxes on the delivery receipt. 

You do not need to open the boxes to inspect the sauna.

Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts. 

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item within 30 days after receipt of your order, please email us at support@unwindhaven.com with your order number and we will provide detailed instructions on how to process the return.

Please note, that you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at support@unwindhaven.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

All canceled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) return shipping cost

If the item has been opened, assembled, and used. 

•      No return accepted. 

Important Information Regarding Dundalk LeisureCraft Returns

We will first try to send you any necessary parts free of charge. 

It is very expensive to return products back across the border

 If a product must be returned to the factory, the following will apply:

a. 20% Restocking fee
b. The customer will be responsible for shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@unwindhaven.com on the day of delivery.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Specific Information For Dundalk Damaged Orders

 If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).

Immediately, contact us or Dundalk, so we can contact the shipper. 

1. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.

Specific Information For Golden Designs Damaged Orders

Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage. 

Please indicate any minor scratches, indentations, or scuff marks to the outside of the boxes on the delivery receipt. 

You do not need to open the boxes to inspect the sauna.

Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts. 

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

• If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
• Products that are specified as certified pre-owned or used are ineligible for a return
• Unwind Haven only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time-use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

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To thank you for your service, we've partnered with GovX to offer a discount on our store. Codes are valid for saunas, showers, tiki bars!

You could save up to $250 on select items!

This offer is eligible for:

• Current & former U.S. military
• Military spouses & dependents
• First responders including law enforcement, fire, and EMS
• Federal, state, and local government employees
• Teachers (K-12 and University teachers/staff)

How it works:

• Go to this page (click here) and click the button to claim your discount and you'll be asked to verify your affiliation with GovX ID. Verification is real-time and secure. If you already have a GovX ID account, just log in!
• After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code.
• For future purchases, simply log in with your GovX ID to unlock a new discount code.
• There is a limit of one discount code per day.