The IT-8500™ X3 3D/4D Massage Chair is your ultimate solution for complete relaxation and stress relief. With its advanced features such as the 3D/4D Back Massage Mechanism, Near Flat Reclining S-Track, Spinal Correction and Decompression Stretch, Lumbar Heat, True Inversion, and Waist Twist Therapy, you'll experience a deep and rejuvenating massage that targets every area of your body.
The Truefit™ Body Scanning feature ensures that your massage is tailored to your individual needs, while the Weightless Zero Gravity Recline provides a feeling of weightlessness and relaxation that's second to none. With 9 Auto Programs, Triple Foot Roller Total Sole Reflexology, Premium Bluetooth® Speakers, Color Menu-Driven Remote, Rhythm Sync Massage, and 40 airbags 64 cells, you can easily customize your massage experience to meet your specific needs.
Purchasing the IT-8500™ X3 3D/4D Massage Chair from Unwind Haven offers you the best value with Free shipping on any delivery method, whether it be standard curbside or full-service white glove delivery, 0% financing, no sales tax for almost every state, competitive pricing, and great service. Don't wait any longer to experience the ultimate in relaxation and comfort with the IT-8500™ X3 3D/4D Massage Chair.
Targeted Regions
Neck & Shoulders, Upper Back, Lower Back, Legs & Feet, Arms
Massage Techniques Include:
Ideal Height: 5'0" - 6'6"
Max Weight: 300 LBS
Infinity Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.
For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.
Any repairs needed during the 3 year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferrable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
To initiate an Infinity Care Warranty claim, simply call Infinity Limited Warranty Service at 1-603-910-5000. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement, per our instructions. Limits and exclusions: Coverage under this Limited Warranty is limited the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands. © 2019 Infinity®. All rights reserved.
Simple. We are at the forefront of innovation in the massage chair industry. We design and implement the latest and greatest of features into our chairs in order to ensure a one-of-a-kind massage experience. Our attention to detail, quality assurance, and design innovation give us the ability to create The Ultimate Massage Experience.
Infinity Massage Chairs are manufactured with durable framework and tremendously well-engineered technology in order to ensure longevity. With proper care and occasional maintenance, your chair will provide many years of wellness.
In fact, we're so confident in our chairs that we provide a five-year structural warranty, three years on Parts and a full year of in-home labor, if necessary. An extended parts and labor warranty for up to a full five years is also available for purchase.
Certified Pre-Owned Grade A chairs are ones that were returned to us for various reasons, such as not fitting through a customer's door, the customer changing their mind before delivery, or minor damage caused during delivery. These chairs have been used for a maximum of 100 days and we inspect them thoroughly to ensure they work properly. If there is any minor damage, we replace the damaged part with a new one. These chairs come with the same warranty as a brand new chair, but you save money by purchasing a pre-owned one.
Certified Pre-Owned Grade B chairs are also used chairs that have been returned to us, but they have more visible damage such as scratches or scuff marks. We inspect them thoroughly to ensure they still work properly and offer the same warranty as a brand new chair. However, because they have more visible wear and tear, they are sold at a lower price than the Grade A chairs.
The dimensions of each chair, both upright and reclined, can be found on the product page under the Description tab.
Most Infinity chairs are equipped with our innovative space-saving technology, which either moves the chair forward on a track system or on its axis in order to conserve space. Select models have Zero Wall Fit space-saving mechanism, which allows you to place the chair as close as 2" from a wall and still fully recline without concern for additional space.
We ship anywhere in the continental United States. Our chairs come with complimentary FREE delivery, meaning the carrier will deliver the chair based on what you request. We offer FREE standard curbside, threshold, or white glove delivery.
Standard Delivery: This is a delivery method where the package or item is delivered to your curb. The delivery person will typically bring the package to the closest point accessible by their delivery vehicle, such as your driveway or the street outside your house. From there, it is up to the recipient to move the package into their home or business.
Threshold Delivery: This method involves delivering the package or item to the first dry entrance in your home, business, or apartment building. This could be the front door, lobby, or garage. It is important to note that the delivery person will not bring the package inside your home or up any stairs unless it is specifically stated in the delivery instructions.
White Glove Delivery: This is the most comprehensive delivery method where the delivery person will bring the chair to a room of your choice (up to 2 flights of stairs) with full assembly included by a certified technician. The delivery person will unpack and inspect the item, assemble it, and remove any packaging materials. They will then place the item in the desired location and ensure that it is functioning properly before leaving.
If you select our free standard shipping option, you should expect delivery within 2 to 4 weeks from the date of your order. If you choose white glove delivery (includes delivery and assembly in the room of your choice), you should expect delivery within 4 to 6 weeks (this is due to the more involved nature of white glove assembly).
Parts are manufactured in China, but much of our chairs' assembly takes place in the United States for quality control purposes. We also customize every massage chair model to cater to our customers' needs, as well as a variety of lifestyles.
Our standard warranty comes with all of our chairs and covers the costs of any replaced parts, structural framework, and labor on your chair during the first year at no cost to you. All customers also have the option to purchase an extended warranty for additional parts and labor coverage at the time of the chair purchase.
Yes, but we make it quick and simple with pre-assembly of most of the components, our easy-to-follow instruction manuals, and step-by-step assembly tutorial videos. Home assembly typically takes about 20 to 30 minutes. We also recommend you have a buddy on hand to help you move your chair, as they are heavy and are best moved by two people.
If you feel you're unable to assemble your Infinity Massage Chair on your own, we offer white glove delivery for an additional fee, which includes assembly in the room of your choice.
We recommend that new users ease into their massage routine with 10 to 15 minute massage sessions, two to three times per day. As you become increasingly comfortable and familiar with your massage preferences, you can experiment with longer, more frequent massages. We find the sweet spot for regular users is around one 30-minute session every day.
Major discomfort can often be attributed to either overuse or using the chair at too high of an intensity level. We recommend treating your massage chair like any other physical activity by easing into a routine starting with shorter and less intense sessions, with ample breaks in between usages. You can adjust the length, depth, and intensity of your massage in the manual modes on your remote. Once you become more comfortable and familiar with your massage preferences, you can experiment and increase the levels of your usage levels accordingly to find what works best for you.
If you take it slow and still experience pain or discomfort, we recommend consulting your physician before continuing use of your massage chair.
Yes, you can adjust the airbag pressure in the Manual settings of each chair.
Select models also include 3D, 4D or Syner D technology, which allows you to decrease or increase the intensity and depth of the rollers.
Yes, we advise that children aged 10 and up can safely use our massage chairs with appropriate supervision. All of our chairs have body scanning technology that adjusts the massage rollers to the height of the user, allowing users of all shapes and sizes to enjoy a properly aligned massage. The intensity of the massage can also be adjusted for children who would be best suited with gentler massages.
Studies have shown that just two 15-minute massage chair sessions per week reduced anxiety and job stress levels, while increasing alertness and general calmness. Additional studies have revealed that massage chair use reduces blood pressure and blood sugars. Finally, massage chairs reduce pain and tension (e.g., minimizing headache symptoms and muscle tension).
Look for the MyMassage Memory feature in select chairs if you to save manually created massage programs.
We have technicians located throughout the United States. We will find the nearest tech to you if you ever have an issue with your massage chair.
You can lessen the intensity in the foot unit by lowering the airbag pressure setting, turning off the foot rollers or both.
We offer 0% financing through our partner Klarna, which you can apply for instant approval today! Click here for more information
We understand that you have many options when it comes to shopping for saunas and wellness products online, and we appreciate your interest in Unwind Haven. Here are some reasons why we believe that shopping with us is the best choice for you:
Loyalty and Rewards: Get excited about our loyalty and rewards program! With every purchase, you'll earn points or rewards that you can redeem for discounts, free products, and other awesome perks. Plus, the more you shop with us, the more rewards you'll earn. It's our way of saying thank you for your continued support and loyalty. So not only will you get more bang for your buck, but you'll also feel appreciated and valued as a customer. Join now and start reaping the benefits of our amazing loyalty and rewards program! Click here for more details
Official Authorized Dealer: As an official authorized dealer for all the products we sell, we work closely with each brand to provide you with industry-standard products that are sure to aid you on your wellness journey. All items we showcase are covered by the manufacturer's warranty, giving you peace of mind that you are getting a high-quality product that is backed by the manufacturer.
Volume Discounts: If you are interested in purchasing saunas or other products in bulk, we offer volume discounts to help you save even more. Simply reach out to us at support@unwindhaven.com with your inquiry, and we would be happy to provide you with a customized offer.
At Unwind Haven, we've worked hard to create an unparalleled shopping experience for our customers. We believe that our commitment to providing high-quality products, excellent service, and competitive prices sets us apart from the competition. Shop with us today and experience the difference for yourself.
Shipping is FREE on all orders of $500 or more to customers within the continental United States.
Orders to Alaska or Hawaii will require you to submit a request to
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for shipment we will process the charges and get to work preparing your order for shipment.
Please be aware that current processing times for new orders can take anywhere from two to five business days. Rest assured we will process your order as soon as possible for your convenience.
Order Shipment:
If your order is in stock and we process the charges to your credit card, most products will ship within three to seven business days from the date of your order.
Dundalk LeisureCraft products are typically made to order and require longer lead times.
Current lead times for these can range anywhere from 2 to 8 weeks.
Each product page will showcase the most up-to-date time estimates that we receive for our Dundalk LeisureCraft products.
Please also note that potential delays with production are beyond our control and we will do our best to update you with new relevant information as your products prepare for shipment.
We will send you a shipping confirmation with tracking within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Important Information For Dundalk LeisureCraft Shipments
The Trucking Company Responsibilities
The trucking company will call you or whoever is receiving the delivery by the number provided upon checkout or an alternate phone number if requested.
The trucking company will deliver your sauna to the end of the driveway or curbside. The trucking company is not responsible for unloading the sauna.
The trucking company is not going to back their truck into your driveway.
Most times the trucking company will deliver with an 18-wheel truck.
Please determine whether or not this type of truck would fit on your road and or in your neighborhood.
Customer Responsibilities
The customer or whoever is accepting delivery will need to return phone calls to the trucking company in a timely manner in order to arrange for delivery.
The customer or whoever is accepting delivery will need to determine how the sauna is going to be unloaded from the truck.
Crates will vary from 6 to 14 feet long.
Crates will vary from 800 to 2200 pounds depending on the size of the sauna.
If the sauna crate is less than 92" (7 Feet) the trucking company may have a lift gate on the back of the truck which can be used to assist in getting the sauna off the truck.
If the sauna crate is more than 92", there will not be a lift gate to unload the sauna crate and the person accepting delivery will need to decide how they are going to get the crate off the truck.
Here are a few methods for unloading the truck:
When using a forklift, they must be picked up from the end of the crate and forklift extensions are required.
All relevant information will be provided on our product pages, as well as in the emails you receive upon ordering.
A request to change the shipping address prior to the order leaving the factory will be free of charge, however,
A request to change the shipping address after the order has shipped and left the factory will result in a $250 charge for this service.
Important Information For Golden Designs Shipments
For orders in stock, they will typically ship out of the warehouse within 5 business days from the date of purchase.
Shipping to the west coast will typically take 3-5 business days.
Shipping to the mid-west will typically take 10-12 business days.
Shipping to the east coast will typically take 14-16 business days.
The freight carrier should contact you 24 to 48 hours prior to delivery to set a delivery day and time.
They will deliver Monday-Friday with a 4-hour open window.
They will not deliver without confirming an appointment first.
If the trucking company is R+L Carriers, they will deliver without an appointment.
They will notify the morning of delivery via email and text.
All saunas are delivered on a 53-foot semi truck with a single driver, who will unload the pallet to your curbside or driveway only.
Any delivery questions or issues (remote areas, long driveways, large and low-hanging trees, apartment complexes, stairs, etc.) should be addressed with us prior to shipping the sauna.
Additional Information
Shipping times are only approximate and can change depending on environmental conditions, transit issues, and carrier availability.
Last-minute appointments can occur which are out of our control as the delivery process is managed by the carriers.
For any questions related to shipping,
please contact us at support@unwindhaven.com
International Orders:
Please be aware that at this current time, international shipping is unavailable. We are sorry for the inconvenience this may cause and are doing all we can to soon ship internationally. To stay up to date, view our social pages where we will announce future availability, join our mailing list or email us at support@unwindhaven.com for an inquiry.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged,
please send photos to support@unwindhaven.com,
Specific Information For Dundalk Damaged Orders
We will send you damaged parts free of charge.
If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).
Immediately, contact us or Dundalk, so we can contact the shipper.
Specific Information For Golden Designs Damaged Orders
Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage.
Please indicate any minor scratches, indentations, or scuff marks on the outside of the boxes on the delivery receipt.
You do not need to open the boxes to inspect the sauna.
Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts.
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item within 30 days after receipt of your order, please email us at support@unwindhaven.com with your order number and we will provide detailed instructions on how to process the return.
Please note, that you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at support@unwindhaven.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
All canceled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) return shipping cost
If the item has been opened, assembled, and used.
Important Information Regarding Dundalk LeisureCraft Returns
We will first try to send you any necessary parts free of charge.
It is very expensive to return products back across the border
If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. The customer will be responsible for shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@unwindhaven.com on the day of delivery.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Specific Information For Dundalk Damaged Orders
If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).
Immediately, contact us or Dundalk, so we can contact the shipper.
Specific Information For Golden Designs Damaged Orders
Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage.
Please indicate any minor scratches, indentations, or scuff marks to the outside of the boxes on the delivery receipt.
You do not need to open the boxes to inspect the sauna.
Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes:
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Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time.
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Add item(s) to your cart and head to the checkout.
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Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.
If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.
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