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Introducing the Kyota Kokoro M888 massage chair, a luxurious and innovative way to relax and unwind after a long day. Featuring a 4-node back massage mechanism, 9 auto programs, and TrueFit™ Body Scanning Technology, this massage chair provides customized relief to help alleviate stress and tension in your muscles. The Weightless Zero Gravity Recline and 43" L-Track work together to provide a weightless and comfortable experience that is second to none. With foot reflexology rollers and full manual control, you can tailor your massage experience to your specific needs. And when you purchase from Unwind Haven, you can enjoy free shipping on any delivery method, 0% financing, no sales tax for almost every state, competitive pricing, and exceptional service. Experience the ultimate in relaxation with the Kyota Kokoro M888 massage chair.
Targeted Regions
Neck & Shoulders, Upper Back, Lower Back, Legs & Feet, Arms
Kyota Kokoro M888 Features
3D/4D Back Mechanism: A 3D/4D back and glutes massage mimics deep tissue massage of human hands through the use of a 3D mechanism that moves up and down, left and right, in and out (intensity), and also adds a fourth dimension of variable speed on these movements, to create the feel of a human hands massage.
J-Track Massage/Flex track: The unique J-Track combines the best of L and S-Tracks with the track opening up some upon reclining while allowing the mechanism to continue down to the gluteus region. The result is superior spinal decompression and full-length neck-to-glutes massage.
Ultimate Foot Massage: An Incredible experience that your feet will thank you for. This therapeutic foot massage is complete with cutting-edge variable speed reflexology rollers, complete heat, and total foot compression massage. Therapy at its finest to bring you back!
TrueFit™ Footrest Extension: The footrest mechanically extends, then retracts, in order to create a custom length set to the user's legs.
Intersound Technology: Intersound technology leverages opposing Bluetooth speakers mounted to create a bubble of immersive sound. Stream your choice of music, meditation tracks, or soothing soundscapes.
Intelligent Voice Command + Control: This hands-free feature works with an intelligent voice control system that allows you to activate massage programs simply by asking.
Wireless Remote: The M888 is the only chair available with a wireless remote. Fully control all aspects of your massage with this state-of-the-art controller. Now relax, get comfortable, and enjoy a therapeutic massage as it melts stress, and revitalizes your body without any wires getting in your way!
Easy Access Controls: For ease of operation utilize arm controls for auto programs and chair position adjustments. No more fumbling around for the remote when you need to get up or make adjustments to your massage.
Tri-Zone Heat: Deep penetrating heat loosens and relaxes stressed muscles to prepare them for optimal recovery. Advanced heat in the foot, the lumbar, and the back massage nodes deliver unmatched heat therapy.
Truefit™ Body Scanning: Special technology within the hardware and software of the chair allows the chair to pinpoint the user's size and shape, providing a customized massage specific to them.
Zero Wall Technology: Sliding the chair forward while reclining, this feature allows the amount of space required between the chair and the wall to be just a few inches. Chairs without this feature must be placed far away from the wall taking up much more space in the room.
12 Auto Programs: Convenient and easy-to-use automated and choreographed programs with the push of a button. Each program automatically changes massage techniques, intensities, and chair movements to create a complete massage session.
Air Ionizer: The chair contains a small vent near the headrest to facilitate healthy oxygen intake by emitting negatively charged ions to reduce the intake of pollutants.
Complete Calf™ kneading + Oscillation: The ultimate in lower leg relief. The calf area of each leg contains kneading rollers in the back and orbital oscillation on the sides of the calves to soothe sore, tired calf muscles. The rollers and oscillation imitate human hands gently working to relieve tension and pain and restore circulation and flexibility.
USB Charging Station: Charge any USB device with the convenient USB port on-board, located within reach while in the chair. Recharge your phone while you recharge your body.
Premium Bluetooth® Speakers: Immersive speakers located in the headrest connect to a phone or other Bluetooth device allowing you to stream music, guided meditations, ambient soundscapes, and any other form of audio to enhance the mental experience of your massage.
Chromotherapy Lights: Chromotherapy lights use the color spectrum to help balance one's physical, emotional, spiritual, and mental energy. Lights on the side of the chair illuminate to set the mood.
Zero Gravity: Initially developed by NASA, Zero gravity positioning elevates your feet above your heart, relieves pressure on your spine, and improves circulation. This allows the spine to decompress and provides a sense of weightlessness to aid in the therapeutic benefits of the massage chair.
Specifications
- Upright Chair Dimensions: 34.5"w x 55"l x 53.5"h
- Reclined Chair Dimensions: 34"w x 77"l x 41"h
- Chair Weight: 300 lbs
Ideal Height: 4'11" - 6'6"
Max Weight: 300 LBS
Kyota Promise
4 Year U.S. Residential Limited Warranty
- Unlimited USA-based customer & technical support
- 4 Year structural framework warranty
- No-cost replacement on covered parts for 2 years
- Covered labor (in-home, if necessary) for 1 year
Limited Warranty
Kyota Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.
Already the proud owner of a Kyota massage chair? Register your warranty here.
Warranty Period
For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage.
Any repairs needed during the 2 year parts warranty coverage, Kyota will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.
Warranty Limitations and Exclusions
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
To initiate a Kyota Warranty claim, simply call our Kyota Limited Warranty Service at 603-910-5333. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement, per our instructions. Limits and exclusions: Coverage under this Limited Warranty is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands.
What Kyota chair is best for me?
There are several factors to take into account when selecting a massage chair:
- Reason for purchasing a massage chair: Is it to address a specific pain point? Reduce stress? Overall wellness?
- What kind of massage experience are you looking for?
- What level of massage intensity would you prefer (e.g., gentle vs. vigorous)?
- Height and weight of individual(s) who will be using the chair
- Where the chair will be going: Home or office? How much space?
- Ideal price point
How long will the chair last?
Kyota massage chairs are manufactured with durable framework and tremendously well-engineered technology in order to ensure longevity. With proper care and occasional maintenance, your chair will provide many years of wellness. In fact, we’re so confident in our chairs that we provide a 4 year residential limited warranty!
What is a Certified Pre Owned Chair?
Certified Pre-Owned Grade A chairs are ones that were returned to us for various reasons, such as not fitting through a customer's door, the customer changing their mind before delivery, or minor damage caused during delivery. These chairs have been used for a maximum of 100 days and we inspect them thoroughly to ensure they work properly. If there is any minor damage, we replace the damaged part with a new one. These chairs come with the same warranty as a brand new chair, but you save money by purchasing a pre-owned one.
Certified Pre-Owned Grade B chairs are also used chairs that have been returned to us, but they have more visible damage such as scratches or scuff marks. We inspect them thoroughly to ensure they still work properly and offer the same warranty as a brand new chair. However, because they have more visible wear and tear, they are sold at a lower price than the Grade A chairs.
The chair seems big, is it going to fit in my house?
The dimensions of each chair, both upright and reclined, can be found on the bottom of the chair’s product page.
Most Kyota chairs are equipped with our innovative space-saving technology, which either moves the chair forward on a track system or on its axis in order to conserve space. Select models have zero wall space saving mechanisms, which allows you to place the chair as close as 2” from a wall and still fully recline without concern for additional space. Our line also includes compact chair options that will fit in any home or office!
How does delivery work?
We ship anywhere in the United States. Our chairs come with complimentary FREE delivery, meaning the carrier will deliver the chair based on what you request. We offer FREE standard curbside, threshold, and white glove delivery.
What are the differences between delivery methods?
Standard Delivery: This is a delivery method where the package or item is delivered to your curb. The delivery person will typically bring the package to the closest point accessible by their delivery vehicle, such as your driveway or the street outside your house. From there, it is up to the recipient to move the package into their home or business.
Threshold Delivery: This method involves delivering the package or item to the first dry entrance in your home, business, or apartment building. This could be the front door, lobby, or garage. It is important to note that the delivery person will not bring the package inside your home or up any stairs unless it is specifically stated in the delivery instructions.
White Glove Delivery: This is the most comprehensive delivery method where the delivery person will bring the chair to a room of your choice (up to 2 flights of stairs) with full assembly included by a certified technician. The delivery person will unpack and inspect the item, assemble it, and remove any packaging materials. They will then place the item in the desired location and ensure that it is functioning properly before leaving.
When can I expect my chair to arrive?
If you select our free standard shipping option, you should expect delivery within 2 to 4 weeks from the date of your order. If you choose white glove delivery (includes delivery and assembly in the room of your choice), you should expect delivery within 4 to 6 weeks (this is due to the more involved nature of white glove assembly).
What is the warranty and what does it cover?
Our Kyota Promise is a 4 year residential limited warranty that includes:
- Unlimited USA-based customer & technical support
- 4 year structural framework warranty
- No-cost replacement on covered parts for 2 years
- Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year
For full coverage information, view the Warranty tab
Is assembly required? How difficult is it to assemble?
Yes, but we make it quick and simple with pre-assembly of most of the components, our easy-to-follow instruction manuals, and step-by-step assembly tutorial videos. Home assembly typically takes about 20 to 30 minutes. We also recommend you have a buddy on hand to help you move your chair, as they are heavy and are best moved by two people.
If you feel you're unable to assemble your chair on your own, we offer white glove delivery for an additional fee, which includes assembly in the room of your choice.
How often and how long should I use my massage chair?
We recommend that new users ease into their massage routine with 10 to 15 minute massage sessions, two to three times per day. As you become increasingly comfortable and familiar with your massage preferences, you can experiment with longer, more frequent massages. We find the sweet spot for regular users is around one 30-minute session every day.
Why does my chair hurt?
Major discomfort can often be attributed to either overuse or using the chair at too high of an intensity level. We recommend treating your massage chair like any other physical activity by easing into a routine starting with shorter and less intense sessions, with ample breaks in between usages. You can adjust the length, depth, and intensity of your massage in the manual modes on your remote. Once you become more comfortable and familiar with your massage preferences, you can experiment and increase the levels of your usage levels accordingly to find what works best for you.
If you take it slow and still experience pain or discomfort, we recommend consulting your physician before continuing use of your massage chair.
Can I adjust the intensity?
Yes, you can adjust the airbag pressure in the Manual settings of each chair.
Select models also include 3D, 4D or Syner D technology, which allows you to decrease or increase the intensity and depth of the rollers.
Can my kids use it?
Yes, we advise that children aged 10 and up can safely use our massage chairs with appropriate supervision. All of our chairs have body scanning technology that adjusts the massage rollers to the height of the user, allowing users of all shapes and sizes to enjoy a properly aligned massage. The intensity of the massage can also be adjusted for children who would be best suited with gentler massages.
What are the health benefits of massage chairs?
Studies have shown that just two 15-minute massage chair sessions per week reduced anxiety and job stress levels, while increasing alertness and general calmness. Additional studies have revealed that massage chair use reduces blood pressure and blood sugars. Finally, massage chairs reduce pain and tension (e.g., minimizing headache symptoms and muscle tension).
If there is a problem with the chair, are there available technicians in my area?
We have technicians located throughout the United States. We will find the nearest tech to you if you ever have an issue with your massage chair.
Do you have a monthly payment plan?
We offer 0% financing through our partner Klarna, which you can apply for instant approval today! Click here for more information
We understand that you have many options when it comes to shopping for saunas and wellness products online, and we appreciate your interest in Unwind Haven. Here are some reasons why we believe that shopping with us is the best choice for you:
- Free Shipping for orders $500 or more: At Unwind Haven, we recognize that purchasing a high end wellness product is a significant investment in your well-being, and we want to make it as easy and affordable for you as possible. That's why we offer free shipping for all orders of $500 or more to all customers in the contiguous United States. This way, you can get the most out of your purchase without worrying about shipping costs.
- Price Match Assurance: We believe in providing our customers with the best products at the best prices. Our team monitors our products' prices daily to ensure that you are getting the best deal possible. If you find a better price for any of our products elsewhere, simply let us know, and we will match it. Our Guarantee ensures that you get the best value for your investment. Click here for more details
- No Sales Tax For Most States: In addition to our competitive prices, we offer sales tax exemptions for nearly every state, except for CA and WY. This means that you can save even more on your purchase with us, making our prices even more affordable.
- Safe and Secure Checkout Experience: We take the security of your personal and payment information very seriously. That's why we use AES-256 encryption to ensure that your payment details are secure and protected. You can shop with confidence, knowing that your information is safe with us.
- Shop Now, Pay Later: We understand that purchasing wellness items can be a significant expense, and we want to make it as easy and flexible for you as possible. That's why we've partnered with Klarna to offer easy monthly financing, split payments, or buy now and pay your balance in 30 days. We offer flexible payment options to suit any budget and circumstance. Click here for more details
- Excellent and Reliable Service: At Unwind Haven, we take great pride in providing our customers with the best service and support. From the moment you place your order until you receive your purchase, you can expect consistent communication and support throughout the process. Our team is here to answer any questions or concerns you may have, ensuring your complete satisfaction. View our help center
Official Authorized Dealer: As an official authorized dealer for all the products we sell, we work closely with each brand to provide you with industry-standard products that are sure to aid you on your wellness journey. All items we showcase are covered by the manufacturer's warranty, giving you peace of mind that you are getting a high-quality product that is backed by the manufacturer.
- Government and Military Discounts: To show our appreciation for your service, we've partnered with GovX to offer a discount on our store. Codes are valid for saunas, showers, tiki bars, and more! Our discount is available to current and former U.S. military, military spouses and dependents, first responders including law enforcement, fire, and EMS, federal, state, and local government employees, and teachers (K-12 and University teachers/staff). This way, we ensure that our customers get access to the best deals possible. Click here for more details
Volume Discounts: If you are interested in purchasing saunas or other products in bulk, we offer volume discounts to help you save even more. Simply reach out to us at support@unwindhaven.com with your inquiry, and we would be happy to provide you with a customized offer.
At Unwind Haven, we've worked hard to create an unparalleled shopping experience for our customers. We believe that our commitment to providing high-quality products, excellent service, and competitive prices sets us apart from the competition. Shop with us today and experience the difference for yourself.
Shipping is FREE on all orders of $500 or more to customers within the continental United States.
Orders to Alaska or Hawaii will require you to submit a request to
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for shipment we will process the charges and get to work preparing your order for shipment.
Please be aware that current processing times for new orders can take anywhere from two to five business days. Rest assured we will process your order as soon as possible for your convenience.
Order Shipment:
If your order is in stock and we process the charges to your credit card, most products will ship within three to seven business days from the date of your order.
Dundalk LeisureCraft products are typically made to order and require longer lead times.
Current lead times for these can range anywhere from 2 to 8 weeks.
Each product page will showcase the most up-to-date time estimates that we receive for our Dundalk LeisureCraft products.
Please also note that potential delays with production are beyond our control and we will do our best to update you with new relevant information as your products prepare for shipment.
We will send you a shipping confirmation with tracking within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
Important Information For Dundalk LeisureCraft Shipments
The Trucking Company Responsibilities
The trucking company will call you or whoever is receiving the delivery by the number provided upon checkout or an alternate phone number if requested.
The trucking company will deliver your sauna to the end of the driveway or curbside. The trucking company is not responsible for unloading the sauna.
The trucking company is not going to back their truck into your driveway.
Most times the trucking company will deliver with an 18-wheel truck.
Please determine whether or not this type of truck would fit on your road and or in your neighborhood.
Customer Responsibilities
The customer or whoever is accepting delivery will need to return phone calls to the trucking company in a timely manner in order to arrange for delivery.
The customer or whoever is accepting delivery will need to determine how the sauna is going to be unloaded from the truck.
Crates will vary from 6 to 14 feet long.
Crates will vary from 800 to 2200 pounds depending on the size of the sauna.
If the sauna crate is less than 92" (7 Feet) the trucking company may have a lift gate on the back of the truck which can be used to assist in getting the sauna off the truck.
If the sauna crate is more than 92", there will not be a lift gate to unload the sauna crate and the person accepting delivery will need to decide how they are going to get the crate off the truck.
Here are a few methods for unloading the truck:
- Use a forklift or other mechanical piece of equipment
When using a forklift, they must be picked up from the end of the crate and forklift extensions are required.
- Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
- Use a trailer and pick up the crate at the delivery terminal
- Have a crew of helpers to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck
All relevant information will be provided on our product pages, as well as in the emails you receive upon ordering.
A request to change the shipping address prior to the order leaving the factory will be free of charge, however,
A request to change the shipping address after the order has shipped and left the factory will result in a $250 charge for this service.
Important Information For Golden Designs Shipments
For orders in stock, they will typically ship out of the warehouse within 5 business days from the date of purchase.
Shipping to the west coast will typically take 3-5 business days.
Shipping to the mid-west will typically take 10-12 business days.
Shipping to the east coast will typically take 14-16 business days.
The freight carrier should contact you 24 to 48 hours prior to delivery to set a delivery day and time.
They will deliver Monday-Friday with a 4-hour open window.
They will not deliver without confirming an appointment first.
If the trucking company is R+L Carriers, they will deliver without an appointment.
They will notify the morning of delivery via email and text.
All saunas are delivered on a 53-foot semi truck with a single driver, who will unload the pallet to your curbside or driveway only.
Any delivery questions or issues (remote areas, long driveways, large and low-hanging trees, apartment complexes, stairs, etc.) should be addressed with us prior to shipping the sauna.
Additional Information
Shipping times are only approximate and can change depending on environmental conditions, transit issues, and carrier availability.
Last-minute appointments can occur which are out of our control as the delivery process is managed by the carriers.
For any questions related to shipping,
please contact us at support@unwindhaven.com
International Orders:
Please be aware that at this current time, international shipping is unavailable. We are sorry for the inconvenience this may cause and are doing all we can to soon ship internationally. To stay up to date, view our social pages where we will announce future availability, join our mailing list or email us at support@unwindhaven.com for an inquiry.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged,
please send photos to support@unwindhaven.com,
Specific Information For Dundalk Damaged Orders
We will send you damaged parts free of charge.
If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).
Immediately, contact us or Dundalk, so we can contact the shipper.
- Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.
Specific Information For Golden Designs Damaged Orders
Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage.
Please indicate any minor scratches, indentations, or scuff marks on the outside of the boxes on the delivery receipt.
You do not need to open the boxes to inspect the sauna.
Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts.
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item within 30 days after receipt of your order, please email us at support@unwindhaven.com with your order number and we will provide detailed instructions on how to process the return.
Please note, that you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at support@unwindhaven.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
All canceled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) return shipping cost
If the item has been opened, assembled, and used.
- No return accepted.
Important Information Regarding Dundalk LeisureCraft Returns
We will first try to send you any necessary parts free of charge.
It is very expensive to return products back across the border
If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. The customer will be responsible for shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@unwindhaven.com on the day of delivery.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Specific Information For Dundalk Damaged Orders
If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL).
Immediately, contact us or Dundalk, so we can contact the shipper.
- Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.
Specific Information For Golden Designs Damaged Orders
Once the driver has unloaded the sauna, please immediately inspect the boxes for any damage.
Please indicate any minor scratches, indentations, or scuff marks to the outside of the boxes on the delivery receipt.
You do not need to open the boxes to inspect the sauna.
Please refuse the delivery if you see any softball-sized holes in the packaging which is likely caused by forklifts.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Unwind Haven only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time-use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
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